Privacy Policy
Last updated: November 7, 2025
This Privacy Policy explains how Atmosphere ("Company," "we," "us," "our") collects, uses, and discloses your information in connection with your access to and use of our services. We are committed to protecting your privacy and maintaining the confidentiality of your personal information.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
1.1. Personal Information
When you register an account or use our services, we may collect:
- Account Information: Name, email address, username, and password (encrypted)
- Billing Information: Cryptocurrency wallet addresses for payment transactions (we do not store credit card or banking details)
- Contact Information: Email address, and any information you provide when communicating with our support team
- Authentication Data: Two-factor authentication (2FA) setup information and security preferences
1.2. Technical Information
We automatically collect certain information when you use our services:
- Log Data: IP addresses, browser type and version, operating system, pages visited, time and date of access
- Device Information: Device type, unique device identifiers, network information
- Usage Data: Service usage metrics, resource consumption, API calls
- Cookies: Session cookies and authentication tokens to maintain your logged-in state
1.3. Server and Service Data
- Server Configuration: Operating system, installed software, resource allocations
- Backup Data: Automated backups of your server data (if enabled)
- Support Communications: Tickets, chat logs, and email correspondence
2. How We Use Your Information
We use the collected information for various purposes, including:
- Service Provision: To provide, maintain, and improve our hosting services
- Account Management: To create and manage your account, authenticate users, and enable account recovery
- Payment Processing: To process transactions through our cryptocurrency payment gateway (OxaPay)
- Communication: To send service-related emails, invoices, security alerts, and support responses
- Security: To detect, prevent, and address technical issues, fraud, and security threats
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Service Improvement: To analyze usage patterns and improve our platform, features, and user experience
- Notifications: To send optional Telegram notifications about orders, invoices, and services (if you enable this feature)
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
3.1. Service Providers
We may share information with third-party service providers who perform services on our behalf:
- Payment Processors: OxaPay for cryptocurrency payment processing
- Email Service: SMTP providers for sending transactional emails
- Infrastructure Providers: Data center partners and network providers
- Analytics: Vercel Analytics for basic website performance monitoring (no personal data)
3.2. Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Enforcement of our Terms of Service
- Protection of our rights, property, or safety
- Investigation of fraud, security, or technical issues
3.3. Business Transfers
If Atmosphere is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
3.4. With Your Consent
We may share your information with third parties when you explicitly provide consent to do so.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data transmissions are encrypted using TLS/SSL
- Password Security: Passwords are hashed using bcrypt before storage
- Two-Factor Authentication: Optional 2FA using TOTP (Time-based One-Time Password)
- Access Controls: Strict internal access controls and authentication requirements
- Regular Security Audits: Periodic security assessments and vulnerability scans
- Secure Infrastructure: Servers located in secure data centers with physical security measures
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:
- Account Data: Retained while your account is active and for 30 days after account deletion
- Transaction Records: Retained for 7 years for accounting and legal compliance
- Support Communications: Retained for 2 years for quality assurance and dispute resolution
- Server Backups: Retained according to your service plan (typically 7-30 days)
- Log Data: Retained for 90 days for security and troubleshooting purposes
6. Your Rights and Choices
6.1. Access and Update
You can access and update your account information through your account dashboard. You have the right to request a copy of your personal data.
6.2. Account Deletion
You may delete your account at any time through your account settings. Upon deletion, we will remove your personal information within 30 days, except where retention is required for legal or legitimate business purposes.
6.3. Marketing Communications
We do not send marketing emails. All emails from us are transactional and service-related (account notifications, invoices, security alerts). You cannot opt out of these essential communications.
6.4. Do Not Track
We do not track users across third-party websites. We only collect data necessary for providing our services.
7. Cookies and Tracking
We use essential cookies to maintain your session and provide core functionality:
- Authentication Cookies: To keep you logged in to your account
- Security Cookies: To protect against CSRF attacks
- Preference Cookies: To remember your settings (theme, language)
We do not use advertising cookies or third-party tracking cookies. You can disable cookies in your browser settings, but this may affect the functionality of our services.
8. Third-Party Links
Our website may contain links to third-party websites, including payment processors and documentation. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. International Data Transfers
Our services are operated from multiple jurisdictions. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
11. Privacy for Specific Regions
11.1. European Economic Area (EEA)
If you are located in the EEA, you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data.
11.2. California Residents
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (note: we do not sell personal information).
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Data Protection Officer
For questions about how we handle your personal data, you can contact our Data Protection Officer at: support@atmosphere.com
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: support@atmosphere.com
- Support Ticket: Through your account dashboard
By using Atmosphere services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.